Shipping policy

Thank you for visiting and shopping at Mountain Essence. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

  • Note: During high-volume periods or sales, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Delivery 3 to 5 business days  Free on orders over 2 
Express Shipping 1 to 2 business days

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to trace your package. Please allow 24 hours for the tracking information to update on the carrier's portal.

4. Damaged, Lost, or Stolen Packages

Mountain Essence is committed to ensuring your order arrives safely.

  • If your product arrives damaged, broken, or compromised, please take photographs of the item and package immediately.

  • Contact our support team within 48 hours of delivery at [support@mountainessence.com] with your order number and photo proof so we can process a replacement right away.

5. Incorrect Shipping Information

Please ensure your delivery address is accurate at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error in your address, please contact us immediately at [support@mountainessence.com] before your order is dispatched.